Shipping & Returns

Shipping

Thank you for shopping with us at LUTTS. Currently, we are offer shipping services exclusively within our local market. However, we are actively working on expanding our reach to customers around the world very soon. Stay tuned! 

Orders are dispatched within 2 business day.

Delivery times Price Free on order over*
Hong Kong 1-3 business days HKD 30 HKD 600

 

Returns

We have a 30 days return policy, returns are accepted within 30 days of the purchase date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All returned items must meet the terms of our return policy, or they will be sent back to you at your expense.

Shipping fees are non-refundable.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at Lutts.co@hotmail.com.
                                                              

Exchange

We don't have a formal exchange program. If you would like to exchange an item for a different color or size, simply follow our standard return process. To receive the item you would like in exchange, you may place a new order through our website.